At Fielora, we want to make getting your order as simple as possible. Below you'll find information about order processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed within 2–3 business days.
Processing includes preparing your order for shipment and handing it over to the shipping carrier.
You will receive tracking information once your order has been shipped and tracking is available.
Shipping within the United States
Fielora currently ships to customers across the United States.
Standard U.S. Shipping: FREE
Estimated delivery time: 5–10 business days
Delivery times are estimates and begin after your order has been processed.
Please keep in mind that actual delivery times may vary depending on your location, the shipping carrier, weather, holidays, and other circumstances outside of our control.
Tracking Your Order
Once your order has shipped, you will receive tracking information when it becomes available.
Tracking updates may take some time to appear after your package has been handed to the carrier.
If your tracking information has not updated for several days, please allow additional time for the carrier to process and scan your package.
Delivery Delays
While we work to provide reliable delivery, occasional delays may occur due to:
- Severe weather
- Holidays or high shipping volumes
- Carrier delays
- Incorrect or incomplete shipping information
- Circumstances outside of Fielora's control
If your order is delayed, please check your tracking information first. If you still need assistance, contact us and we'll be happy to help.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order.
If you notice an error in your shipping information, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has shipped.
Fielora is not responsible for delays or failed delivery caused by an incorrect or incomplete shipping address provided at checkout.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please first check around your delivery area and with household members or neighbors.
You may also contact the shipping carrier for additional information.
If you still need assistance, please contact Fielora with your order number and tracking information.
Questions About Your Order?
We're here to help.
If you have questions about your shipment or delivery, please visit our Contact page and send us a message.
Fielora
For the love of your dog.
Cleaner paws. Cleaner home.