At Fielora, we want you to feel confident when shopping with us. If there is a problem with your order, we're here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be clean and free from damage caused by use
- Include the original packaging when reasonably possible
- Be accompanied by your order number
Because the Fielora Paw Cleaner is a pet-use product, we cannot accept returns of products that have been used for hygiene and safety reasons.
Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include:
- Your order number
- A description of the problem
- Clear photos of the product and packaging
We will review the issue and determine the appropriate resolution.
Depending on the situation, we may offer a replacement or refund.
Wrong Item Received
If you receive an item that is different from what you ordered, please contact us before using the product.
We'll review your order and help resolve the issue.
Change-of-Mind Returns
If you simply change your mind about your purchase, the item must meet our return requirements above.
Customers may be responsible for return shipping costs for change-of-mind returns.
How to Request a Return
To request a return, please contact us through our Contact page.
Please provide your:
Order number
Reason for the return
Photos if applicable
Do not send an item back without contacting us first. We will provide return instructions if your request is approved.
Refunds
Once your return or refund request has been reviewed and approved, we will process the applicable refund.
Refunds will be issued to the original payment method used to place the order.
Please allow additional time for your payment provider or bank to process the refund and make the funds available to you.
Non-Returnable Situations
Returns may not be accepted when:
- The item has been used
- The item has been damaged after delivery
- The item is returned without prior approval
- The return request is made after the applicable return period
- The product is returned in an unsanitary or significantly altered condition
Order Cancellations
If you need to cancel your order, please contact us as soon as possible after placing it.
We will do our best to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has been shipped.
Questions?
If you have questions about a return or refund, please visit our Contact page and send us a message.
Fielora
For the love of your dog.
Cleaner paws. Cleaner home.