Last updated: September 9, 2026
Welcome to Fielora. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service.
Please read these terms carefully before using our website.
1. General
Fielora operates this online store and website. Throughout the site, the terms "we," "us," "our," and "Fielora" refer to Fielora.
By visiting our website or purchasing a product from us, you agree to these Terms of Service and any additional policies referenced on this page.
If you do not agree with these terms, please do not use our website.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, pricing, and other information on our website are accurate.
However, product colors and appearance may vary depending on your device or screen settings.
We reserve the right to correct errors, update product information, or change product availability at any time.
3. Pricing
All prices displayed on our website are listed in U.S. dollars (USD) unless otherwise stated.
Prices may change at any time without prior notice.
We reserve the right to correct pricing errors. If an order has been placed with an incorrect price due to an obvious error, we may contact you before processing the order.
4. Orders
When you place an order through Fielora, you are making an offer to purchase the products in your order.
We reserve the right to accept or decline an order for reasons including:
- Product availability
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Shipping limitations
If we cancel an order after payment has been received, any applicable refund will be issued to the original payment method.
5. Payment
We accept payment through the payment methods available at checkout.
By providing payment information, you represent that you are authorized to use the payment method provided.
Payment processing is handled through third-party payment providers. Fielora does not directly store complete payment card information.
6. Shipping and Delivery
Orders are generally processed within 2–3 business days.
Standard U.S. shipping is currently offered at no additional shipping charge.
Estimated delivery is 5–10 business days after processing.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, incorrect shipping information, or other circumstances outside our control.
For more information, please see our Shipping & Delivery policy.
7. Returns and Refunds
Returns and refunds are subject to our Returns & Refunds policy.
Please review that policy before making a purchase.
8. Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, cancellation may not be possible once an order has entered processing or has been shipped.
9. Website Use
You agree to use the Fielora website only for lawful purposes.
You may not use our website to:
- Violate applicable laws or regulations
- Attempt to gain unauthorized access to our systems
- Interfere with the operation or security of our website
- Submit fraudulent or misleading information
- Copy, reproduce, or misuse our website content without permission
10. Intellectual Property
All content on the Fielora website, including our brand name, logo, text, graphics, images, product descriptions, and other materials, is owned by or licensed to Fielora unless otherwise stated.
You may not reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.
11. Third-Party Services
Our store may use third-party services to provide payment processing, order fulfillment, shipping, analytics, email communications, and other functions.
Your use of services provided by third parties may also be subject to their own terms and policies.
12. Accuracy of Information
We make reasonable efforts to keep information on our website accurate and current.
However, we do not guarantee that all information will always be complete, accurate, or error-free.
We reserve the right to correct errors and update information at any time.
13. Disclaimer
Our products are provided for their intended everyday use.
Fielora does not guarantee that using our products will produce a particular result for every customer or pet.
Fielora is not responsible for misuse of a product or use contrary to its intended purpose.
14. Limitation of Liability
To the extent permitted by applicable law, Fielora will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.
Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
15. Changes to These Terms
We may update these Terms of Service from time to time.
When changes are made, we will update the Last updated date at the top of this page.
Your continued use of our website after changes are posted means that you accept the updated terms.
16. Contact Us
If you have questions about these Terms of Service, please contact us through our Contact page.
Fielora
For the love of your dog.
Cleaner paws. Cleaner home.