Last updated: September 9, 2026
At Fielora, we respect your privacy and are committed to protecting the personal information you provide when you visit our website or place an order.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you visit or shop with Fielora, we may collect information that you provide to us, including:
- Name
- Email address
- Billing and shipping address
- Phone number
- Payment and transaction information
- Order details
- Information you provide when contacting customer support
We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Process payments
- Deliver your purchases
- Provide order updates and tracking information
- Respond to customer service requests
- Improve our website, products, and services
- Send marketing communications when you have chosen to receive them
- Prevent fraud, abuse, or unauthorized activity
- Comply with applicable legal requirements
Payment Information
Payments are processed through third-party payment providers.
Fielora does not directly store your complete payment card information on our servers.
Your payment information is handled according to the privacy policies and security practices of the payment provider you use.
Sharing Your Information
We may share information with trusted service providers when necessary to operate our business.
These providers may assist with:
- Payment processing
- Order fulfillment
- Shipping and delivery
- Website hosting and ecommerce services
- Customer support
- Email communications
- Website analytics
We only share information when reasonably necessary to provide these services or operate our business.
We may also disclose information when required by law or when necessary to protect our rights, customers, or business.
Cookies and Similar Technologies
Fielora and our service providers may use cookies and similar technologies to help our website function properly and understand how visitors use our website.
Cookies may be used to:
- Remember preferences
- Maintain shopping cart functionality
- Understand website traffic
- Improve website performance
- Provide relevant marketing or advertising
You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.
Marketing Communications
If you subscribe to our email list, we may send you information about Fielora, products, special offers, updates, or other content.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Data Security
We take reasonable measures to help protect your personal information from unauthorized access, use, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Third-Party Services
Our website may use third-party services and platforms to operate our store, process payments, fulfill orders, provide shipping services, analyze website activity, or communicate with customers.
These third parties may have their own privacy policies governing how they handle information.
Children's Privacy
Fielora's website is not intended for children under the age required by applicable law to provide consent for online services.
We do not knowingly collect personal information from children without appropriate authorization.
Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to request access to, correction of, or deletion of certain personal information, subject to applicable laws and exceptions.
You may also opt out of marketing communications at any time by using the unsubscribe link in our emails.
To make a privacy-related request, please contact us through our Contact page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, or applicable requirements.
When we make changes, we will update the Last updated date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or how Fielora handles your information, please contact us through our Contact page.
Fielora
For the love of your dog.
Cleaner paws. Cleaner home.